Return Policy

return policy 

For products purchased on store.goodsewelrys.com, we accept returns and exchanges if requested within 30 days from the date of shipment of your order. Exchange or return of store points is free! Returns made using the original payment method will incur a restocking fee, which will be deducted from your refund

1. Only the return shipping fee needs to be paid. We collaborate with UPS and Fedex to offer the cheapest prices.

2. A $0 restocking fee for exchanging or refunding to store points.

3. Returns will only be accepted when you purchase goods from store.goodsjielrys.com. If you purchased the product through an authorized retailer, please contact the retailer for a return. You must have a receipt to process any return.

4.We are not responsible for any damage to worn, altered, or washed items.

5.All international purchases and sales are final.

Process returns

When returning the item to us, please attach a copy of the invoice or order number. If you wish to use your own carrier service, please remember to use a shipment form that includes complete tracking to confirm receipt of your return. Our store will not be responsible for packages lost or lost during transportation. In addition, our store is not responsible for any mistakes made by customers during the purchase process. Errors will be verified based on the original invoice. Please note that the returned item must be unaltered, unworn, unwashed, and come with all original labels and tags for processing your return.

refund

1.Returns will be processed within 7-10 working days after receipt.

2. The original shipping fee will not be refunded unless there is a shipping error on our behalf (i.e. incorrect item, color, or size). We are happy to issue a prepaid return label and a full refund or credit, including shipping fees.

3. Errors will be verified based on the original invoice.

exchange

1.After UPS or Fedex scans your return label and package, your new order will be automatically placed and you will receive an email confirming the order for the new item, or if you request store credit, you will receive a redemption code for making a new purchase.

2. Please note that the product must be received in a brand new and sellable condition.

Non refundable items

1.Products marked as Final Sale or sold at a discount of 50% or more are not eligible for return or exchange.

2.Discounted items with discounts below 50% can only be refunded with store points (electronic gift cards), which do not meet the refund criteria.

3.Store points cannot be exchanged for cash and are valid for one year from the date of issuance.

Rejected goods

If your goods are rejected and returned to us without prior authorization, we will refund the order value minus round-trip shipping costs and any re storage fees we deem appropriate. This applies to orders that meet the conditions for free shipping.

ensure

1.We do not accept returns of products that have not been purchased on store.goodsewelrys.com.

2. Any defective products will be considered based on specific circumstances. If purchased from store.goodsjielrys.com, according to the return policy of store.goodsjielrys.com, returns of defective products received within 90 days may qualify for a full refund. If defective products purchased from store.goodsjielrys.com are received after the 90 day return period, the return will only be eligible for partial credit or repair, at our discretion.

If you have any questions, please feel free to contact us at any time store.goodsjewelrys@163.com ！！